Even 10 years ago, having an excellent product or service at a good price was enough for you to be competitive and successful. Today, with the increasing use of blogs, online review sites, and social media, that is not enough. Our employees define the brand and we rely on them to deliver amazing customer service... Continue Reading →
A Degree/Certification Does Not Equal Job
I had a gentleman in his late 60's walk into my office today. He had either had to close his business or was laid off (wasn't entirely clear) and, in his words, "was desperately looking for work". He had a degree in computer science from his 20's and had worked in accounting/finance/manufacturing since. Given that... Continue Reading →
Getting the Complete Picture: The Benefits of Combining the MBTI and MRPI
In this article I examine what the MBTI and MRPI measure and how they can be used together to gain a deeper understanding of your employees personality, motivations, and behaviour.